Airlines ordered to pay delay compensation

Companies had been trying to wriggle out of paying when delay was exacerbated by missing a connecting flight

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(Image credit: ROBYN BECK/AFP/Getty Images)

Have you ever tried to claim compensation when your flight was delayed? Did you even know you could?

Last week the Civil Aviation Authority (CAA) issued a statement ordering five airlines to stop messing their customers around and pay them the compensation they were entitled to, or face legal action.

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