In Brief

TalkTalk and BT offer 'the worst' broadband service

BT got just two stars in all seven categories of Which? customer survey

TalkTalk and BT are the two worst broadband providers in the country, according to a survey of 1,800 people.

The two scored approval ratings of just 38 per cent and 45 per cent respectively with customers. BT also rated only two stars out of five across all seven categories – including speed, reliability and customer service – while TalkTalk scored two out of five in all categories except value for money, for which it merited three stars.

"Frequent price rises, connections that drop, unreliable speeds and 'woeful' customer service all contributed to the scores, the consumer group said," reports the BBC.

Sky, the Post Office and EE also rated poorly, with satisfaction scores of 48 per cent for the first two and and 49 per cent for BT-owned EE.

Vodafone and Virgin Media were mid-ranking with scores of 50 and 52 per cent respectively – although both were among the four out of 12 providers rated three stars for broadband connection speeds.

Zen Internet had the highest customer rating of 86 per cent, followed by Utility Warehouse on 81 per cent.

Alex Neill, Which? managing director of home services, said: "The big players still have a long way to go to satisfy their customers, so if you're unhappy with your broadband, complain and look to switch if your service doesn't improve."

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