Broadband service providers 2019 ranked from best to worst
TalkTalk
In Depth

Broadband service providers 2019 ranked from best to worst

Ofcom rated the UK’s six leading networks for customer satisfaction
30 Apr 2019
Automatic broadband compensation comes into effect
SEVENOAKS, UNITED KINGDOM - SEPTEMBER 14:A general view of the British Telecom headquarters on September 14, 2006 in Sevenoaks, England.(Photo by Bruno Vincent/Getty Images)
In Depth

Automatic broadband compensation comes into effect

Customers to get £25 for missed engineer appointment and £8 a day for loss of service
1 Apr 2019
Huawei executive arrested in Canada
Meng Wanzhou, CFO of Chinese telecom manufacturer Huawei
In Brief

Huawei executive arrested in Canada

Meng Wanzhou reportedly seized for extradition to the United States
6 Dec 2018
BT to scrap half of phone boxes after 90% drop in usage
Red phone box smashed in London protest
In Brief

BT to scrap half of phone boxes after 90% drop in usage

The rise in mobile phones has cut the number of calls from a peak of 92,000 to just 20,000
17 Aug 2017
PwC faces investigation over BT Italy scandal
PWC
In Depth

PwC faces investigation over BT Italy scandal

Financial watchdog launches inquiry into three years of accounting reports
29 Jun 2017
Amazon's launches live TV streaming service today
Amazon Channels
In Depth

Amazon's launches live TV streaming service today

Prime members can choose from 40 channels – for an additional monthly fee
23 May 2017
BT to axe 4,000 jobs and cuts boss's bonus
bt-1.jpg
In Brief

BT to axe 4,000 jobs and cuts boss's bonus

Chief executive Gavin Patterson's total package falls 74 per cent following "tumultuous" year
11 May 2017

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TalkTalk and BT offer 'the worst' broadband service
TalkTalk
In Brief

TalkTalk and BT offer 'the worst' broadband service

BT got just two stars in all seven categories of Which? customer survey
20 Apr 2017
BT faces £342m bill over Openreach delays
The British Telecom logo pictured in London
In Depth

BT faces £342m bill over Openreach delays

Company fined record £42m after Ofcom rules it breached competition rules on compensating rivals
27 Mar 2017
Ofcom proposes automatic compensation for broadband problems
Ofcom proposes broadband payouts
In Brief

Ofcom proposes automatic compensation for broadband problems

New proposals could see companies paying out up to £185m each year to unhappy customers
24 Mar 2017
Which are best and worst brands for customer service?
John Lewis
In Depth

Which are best and worst brands for customer service?

John Lewis brands rank well, but there is bad news for energy and telecoms companies
16 Sep 2015
EE DEAL: BT to buy mobile company for £12.5bn
The British Telecom logo pictured in London
In Brief

EE DEAL: BT to buy mobile company for £12.5bn

Takeover is a 'major milestone' for the telecoms group, but it is 'too early to speculate' on job losses
5 Feb 2015